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Admissions

Choosing a care home is hard. We try to make the process kind.

Most of our admissions begin with a phone call from someone who already knows something has to change. The conversation that follows is where we earn — or lose — your trust. Here's how that conversation usually goes.

  1. 01

    Tell us a little

    A two-minute call or message about who the placement is for, what kind of care they need, and which home (or homes) you'd like to look at. There's no form to fight before that.

  2. 02

    Visit, on a normal day

    Visits happen on weekdays during the home's normal rhythm — not staged. The home manager walks you through, answers questions, and lets you sit with residents in the lounge for as long as you need.

  3. 03

    Pre-admission assessment

    A senior member of the team will visit your relative wherever they currently are — at home, in hospital, or at another setting. We capture care needs, life history, preferences, and any clinical requirements.

  4. 04

    Funding & paperwork

    We work with private funding, local authority placements, and NHS-funded continuing healthcare. We'll explain what each route asks of you and help with the paperwork. We'll also be clear about fees up front — no surprises after the deposit.

  5. 05

    Move-in

    We agree a date that works for the family — a few weekday afternoons of settling-in is normally easier than a single big move. Personal furniture, photographs, a familiar quilt: all welcome.

Funding

Private, local-authority, or NHS-funded.

Private

Self-funded placements, paid weekly or monthly. We'll quote the all-in fee — accommodation, meals, care, activities — for the home and care level you're considering.

Local authority

We work with Sandwell, Birmingham, Staffordshire, South Staffordshire, Telford & Wrekin and others. Top-ups handled transparently.

NHS CHC

Continuing Healthcare-funded nursing placements, particularly at Princess Lodge and Wood Green where qualified nursing is on duty 24/7.

Direct lines

Call the home you'd like to visit.

Each manager picks up their own line. If they can't answer immediately, they'll return your call before the end of the day.

Send a message instead
Visiting · Admissions

Come and see one of our homes — bring your questions, and a relative if you can.

The best way to know whether a home is right is to walk through it on a normal weekday. No appointment is required, but a phone call ahead means we'll have the right manager to meet you.

Arrange a visitOr call 0121 779 5128